Well informed. Your questions, our answers. FAQ

Whether arrival, booking or stay - in our frequently asked questions you will find all the important information about the Steigenberger Hotel & Resort Camp de Mar at a glance. From check-in times and payment methods to offers for families, spa services and activities in the surrounding area: here you will find practical answers to make your planning easier and your stay even more enjoyable.

  • How do I get to the hotel by bus from Palma de Mallorca airport?

    From the airport, take the A11 bus in the direction of Peguera. Get off at the Camp de Mar stop. From there it is only a few minutes' walk to the hotel. The journey takes around 60-70 minutes.

  • How do I get from the airport to the hotel by cab?

    Cabs are available directly at the terminal exit. The journey to Camp de Mar takes around 30 minutes and costs around 50-60€, depending on traffic.

  • Can I book a private transfer in advance?

    Yes, with pleasure. We can organize a private transfer to and from the airport on request. Please contact us in good time before your arrival so that we can arrange everything for you.

  • How do I get to the hotel by car from the airport?

    You can reach Camp de Mar by rental car or your own vehicle from Palma Airport via the Ma-20 and Ma-1 towards Andratx. The journey takes around 30 minutes. There is a parking garage directly at the hotel.

  • How far away is the beach?

    The fine sandy beach of Camp de Mar is just a few minutes' walk (approx. 5 minutes) from the hotel.

  • Booking & payment methods

    Bookings can be made directly via our website, by telephone or by e-mail. We accept major credit cards (Visa, MasterCard) and EC cards.

  • When are check-in and check-out?

    Check-in is possible from 3pm, check-out until 12 noon. On request, we are happy to offer you early check-in or late check-out - depending on availability and for an additional charge. This allows you to enjoy your time at our resort in Camp de Mar on Mallorca in an even more relaxed way.

  • What languages do the employees speak?

    Our team speaks German, English and Spanish.

  • Does the Steigenberger Hotel & Resort Camp de Mar offer family-friendly services?

    Yes - families with children are very welcome. We can provide cribs and bottle warmers for babies free of charge on request. For more comfort on your vacation in Mallorca, we also offer family rooms (two double rooms with a connecting door) or double rooms with a sofa bed. These can only be booked through our reservations department:
    reservations.campdemar@steigenberger.com
    +34 971 628 126

    Children can use our heated indoor pool every day at set family times from 10am to 6pm - ideal for a relaxing family vacation at the Steigenberger Hotel & Resort Camp de Mar.

     

  • Is the outdoor pool open all year round and is it heated?

    The outdoor pool is open all year round and is not heated. Our heated indoor pool in the spa area is available for cooler months.

  • Are there hotel loungers on the beach?

    There are no hotel-owned sun loungers available on the beach itself. Sun loungers and parasols can be hired there for a fee.

  • Is the reception desk manned 24 hours a day?

    Yes, our reception is there for you 24/7.

  • Is the hotel barrier-free? Are there accessible rooms?

    The public areas are accessible for guests with reduced mobility and our hotel has one accessible room. This can only be booked through our reservations department:
    reservation.campdemar@steigenberger.com | +34 971 628 126

  • Where can I park?

    Our guests can use the hotel's own parking lot (for a fee) directly at the hotel.

  • Are pets allowed?

    Unfortunately, pets are not allowed in the hotel.

  • Is childcare available?

    Our Kids Club is open during the main school vacation periods. We can help you organize a babysitter on request.

  • Can I rent a car on site?

    Yes, you can book a rental car directly through our reception.

  • Is a trip also recommended in the low season?

    The surrounding area also offers numerous possibilities in the cooler months: Golfing, hiking in the Tramuntana, cycling tours, excursions to Palma, shopping in Puerto de Andratx and Palma or relaxing wellness days in our spa.
    The seasonal events and nature experiences are a particular highlight:
    November: Pleasant temperatures for outdoor activities such as hiking or cycling. The olive harvest also attracts visitors with regional festivals and fresh olive oil.


    December: Christmas-decorated streets and atmospheric Christmas markets - perfect for a romantic getaway.


    January: Traditional patron saint festivals with parades, fireworks and culinary specialties.


    February: The beautiful almond blossom, which transforms Mallorca into a sea of pink and white flowers - a unique natural experience.


    March: Spring-like temperatures, the first beach walks and numerous cycling and hiking events. The season of local markets with fresh fruit and vegetables also begins.

     

  • Is there medical care nearby?

    Yes, there are German and English-speaking doctors and pharmacies in the surrounding area. Our reception team will be happy to assist you at any time if required.

  • Darf man auch als Nicht-Hotelgast Ihre Services nutzen?

    Yes, external guests are welcome in our restaurant, bar and spa area by prior reservation.

    Can I also use the spa as an external guest?
    Yes - our exclusive spa area is not only open to hotel guests, but also to external visitors. We kindly ask you to book in advance.
    Immerse yourself in a world of relaxation and pampering: look forward to using the spacious heated indoor pool, relax your body and mind in our diverse sauna area and enjoy the peace and quiet on our enchanting spa terrace with a fantastic view of the surrounding area.
    Choose between:
    -         DaySPA day entry - €45
    -         DaySPA in combination with a treatment from €85-  €25
    -       Spa memberships for regular relaxation:

     

    - 1 week - 105 €
    - 1 month - 249 €
    - 3 months - 650 €

    What is included in the use?
    You can look forward to using our heated indoor pool, three different saunas and the modern and spacious fitness area. Of course, we provide you with bathrobes, slippers and sauna towels for your well-being.

    Can I book treatments separately?
    Yes - you can choose from our varied spa menu at any time: from relaxing massages and revitalizing beauty treatments to individually tailored wellness rituals.
    Our spa team will be happy to advise you:  +34 971 628 271 I spa.campdemar@steigenberger.com